Contact
Ways to reach us, and the fastest one
Reporting a payment problem
Include the transaction reference from the receipt. It identifies the payment exactly, and without it we are searching by amount and guesswork.
Are you a customer rather than a merchant? The money you sent went to the seller's own wallet number, not to ZeroPay BD. Contact the seller first — the reason, and what we can still do to help, is in the Refund policy.
Security
Found something that looks like a vulnerability? Report it before publishing it, with enough detail to reproduce. We will confirm receipt and tell you what we found.